Had a home insurance claim, firstly premium almost doubled due to us claiming. They pass the claim over to a contractor and will not have any more dealings with you. They do not want to know. They make the contractor deal with other parties on the claim and manage the claim in full. If you call them, they put you through to the builders who they have instructed on your claim. They do not want to know. Really useless and unhelpful. I actually felt sorry for the contractors.
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