LV use a Emergency Home Insurance company called CET, this review is more about CET than LV. But to make people aware if they take out Home Emergency with LV – AVOID !! We had a boiler that was not working. On the first phone call to CET, we were told that we did not have Home Emergency Cover. We then called LV Home Insurance who confirmed that we did have the cover. So we called CET Back who then booked an engineer. The engineer came out to look at the boiler and said that a valve needed replacing, but said that since the boiler had not been serviced he could not repair the boiler that was not working. We explained that the boiler had been serviced regularly annually, he left without fixing. We then found the annual boiler service certificate (that was valid until 20 Dec 2024), so we had to call CET again and provide proof. After 1 day of no communication from CET, we called again, another engineer was dispatched. This time the engineer said the gas supplying the boiler was not at the correct pressure. If this was the case why has the boiler been working for 9 years !!!. We got an independent engineer and paid for the boiler to be fixed at our cost, nothing to do with what the 2 CET engineers had said. CET are a very poor company, their engineers are always looking for an excuse to not fix the problem. Rather than looking at how they can fix the problem. Over the years we had insurance with Aviva who use Homeserve, they provide a much better customer experience and they most ALWAYS fix the issue. I will not use LV again and will check who the House Insurance company use for emergencies. AVOID CET.