The LV Card Payment System Sucks!
I Got a quote through Compare the Market and LV came out best.
Followed through to LV purchase the insurance, completed the required steps on their website.
Made a deposit payment using a NatWest debit card for £219 the screen said payment was completed. Pressed the Exit button to be taken back to the 'Pay a Deposit' screen on LV!
LV had failed to record the deposit payment, but the funds had left our bank account - we even have the Auth Code for the transaction!
Tried calling LV customer support - they cannot find the record of the payment (chocolate fireguards come to mind!).
Now we are stuck! No Insurance; No funds in the bank to buy anywhere else!
No doubt this will take days to sort!!!!
LV = Not Recommended!
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Alice, Customer Support
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