Hello, I just have to say a huge thank you to LV. My car passenger doors were badly damaged by someone - don't know who - during snow/ice. I was/am going through the most dreadful personal time ever and I am elderly. On the phone I couldn't speak properly because I was sobbing with anxiety of another thing added to what I was/am suffering. They helped me through the call and I said I'd call back. I did about 5/6/7 weeks later to say yes I would hv repairs done with excess £300. Again I was in a state of high anxiety. I got a call back from Rob - team leader - who explained it was borderline to agree to repair my car as the repair would cost £2000 and that is what my car is worth. I couldn't stop sobbing again - also Just had hip replacement so no chance go find another car. He kindly saw that was just one of my severe problems and agreed to go ahead. Car Bodies of Banbury were kind, courteous n informed me along the way. Thank you to Rob thank you Car Bodies, and the kind teleoperators/ Catherine and Ben.I had my car back y/day.