I have never endured a motor insurance company making such a big mess of my policy in my entire life - and I've been driving for 30 years. This resulted in my having no car insurance and finding out purely by chance. Lucky I did find out, or my car would have ended up impounded. Once I complained, the responses didn't answer my questions - and their final letter to me was an absolute nonsense, which contradicted itself. So I have never fully understood what has gone wrong and had to insure elsewhere. If I could give LV no stars, I would.
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