We were customers of LV for 10+ years. They have been (or so we thought) a good insurer & worth the higher premiums or so we thought & warranted our loyalty; we had car, travel & household insurance with them. Thankfully we only "needed" them twice during that time. 6 years ago following a 50/50 in a car park where no damage was caused but the third party tried to claim. Our experience with LV was excellent. Weekly updates via telephone & they fought the claim with our photographic evidence. Then in June this year. They're a different company!! There was a total lack of customer service. Advised us to consider paying our own repairs as the other driver wasn't claiming... Well why have insurance then?! Stated from the start they'd probably settle 50/50 because the other insurer was Admiral?? What does that have to do with it...perhaps LV have to work a little harder? Absolute minimal contact AFTER we chased them for updates & finally THEY settled 50/50 which from the get go we said we'd challenge. Despite photographic evidence, damage which couldn't have been caused if we'd hit the third party as they claimed & the third party leaving the scene so I had to involve the Police. Very disappointed with LV's miserable performance. We've now moved to Churchill & reduced our insurance by a third!