I went to the Baguely store today to purchase Frontline Plus for my cat and dog as I have done for the last 5 years or so. A very miserable lady named Alex eventually came to help me and was extremely sullen. I told her what I needed and she asked for the exact weight of my cat. As I was unsure I told her it was an average weight adult cat. She refused to supply me with the product as I could not provide the exact weight. I explained that I had been buying it from them for several years without problem but still she was adamant and actually quite rude. I then went to your store in Broadheath and purchased the products without problem. As it turns out, Frontline Plus only do one product for cats up to 8kg so unless it is a kitten or a huge cat there is only one product available. I suggest Alex receives some product and customer service training before she is permitted to deal with customers again! Very disappointing service!