Avoid this company at all costs! As a previous employee for more than three years I can speak from experience and say this company is shocking, pets are nothing but an after thought and DO NOT COME BEFORE PROFIT. The vets upstairs should not be aloud to work with any pet as they do not have a caring bone in their body. Staff are promoted not on merit but who they are brown nosing within the company at the time. The groom room at Redditch is a death trap for dogs (unless you don’t mind poor cleaning) your dog being forcefully handled round the throat or almost set on fire just to “make targets” and get as many dogs through the door than is physically possible. Management are useless and refuse to act on such concerns, instead tell you “to stop moaning”. You will be forced to work long hours, despite your contract stating part time, should you refuse or are unable to work additional hours then your life will be made hell, you are not aloud an opinion and if you do raise concerns it will simply go no where, why? Because management are too busy sleeping with each other or doing all they can to hide the issues raised. I had to mark as one star as it won’t allow to give zero! Please avoid shopping or working here