No problems with the couriers who delivers to me , they are very nice and helpful. This guys are having to put up with heavy loads in cardboard boxes that disintegrate, pets at home cares nought about the safety of the couriers. They could get hurt these drivers. No I want to moan about pets at home, the orders are never arriving in one lot, so I got a dab on Saturday, now today Monday I'm stuck at home waiting for 2 deliveries- this perhaps till 2.30 or beyond. I paid for my order without questions, that's 1 order 3 trips or more with so much packaging, it's unreal- now this, I have appointments to attend and I'm waiting to get the stuff delivered. I can't reschedule at so short a time, I'll have to wait more days yet again to . This will be my last order, it's not very eco friendly to start with, and customer care is not good. It's inconsiderate. We can't blame the couriers who must wait to be told by Pets at home when there a delivery, for when and etc. It's been ordered last week, it's a huge order for me but not really for pets at home. It's up to them to organised the deliveries properly whether the customer paid for the delivery or not. In this day and age we have to look after each other: so many businesses have disappeared, so many out of a job, it makes sense to look after the customers. In the meantime for me - it's stuck at home, all appointments off, waiting for deliveries with no end in sights. And yes I can confirm this 1 order took 3 van trips! Pets at home- this was my last order. Stuck at home waiting on you. And the boxes were threatening to open up on the delivery couriers.