I want to tell you about the awful experience I just had in your Loughborough store with my daughter. I bought a tank about 6 weeks ago. Set it up and left to run for 2 weeks as instructed. Came back with my daughter and bought 2 platies and a 2 bottom feeders and was told we could introduce more fish in a couple of weeks. I see my daughter every 2 weeks and this tank is our little project. We were then we were told we couldn't add any more fish today. Then the assistant relented and said we could but only 1 kind. Then we were told they would probably die and it was our risk. By now my 5 year old is in floods of tears. I was also told the gravel substrate isn't suitable for the bottom feeders we bought previously even though at the time I was told it was. It feels like your team all have different ideas about how to sell fish and your training isn't consistent. Firstly I would like you to direct me to a definitive guide to how and when I can buy fish as your team doesn't seem to have a clue and the criteria for walking away with a fish changes with every assistant. Secondly, I would like an apology to my daughter whos weekend has been ruined. All the hard work she has been doing at school was to be rewarded with an addition to her tank. Finally I would like you to make sure all your staff are on the same page in your loughborough store. BTW while all this discussion was taking place we saw 2 dead fish in your own tanks.