The vets at the Chingford store are nothing short of a JOKE !!! called them over 20 times during the day and calls go to answerphone , They also never call back !! When they finally answered i told them me dog was not well and i needed an emergency appointment to which their reply was ... We only see emergencies in the morning ! i was told i can bring him in and wait but good chance you wont be seen ! They are a disgrace and do not care about animals !!! The vets in Waltham abbey store is just as bad !! My daughters hamster was in a bad was and was dying and in pain , we called to ask if we could bring him in and put him to sleep ..Their reply .. Yes sure bring him at 7pm ...which was in 4 hrs time ! we took him to a different vets who helped us striagh away !!!