I've been recieving pets at home subscribe and save dry and wet dog food for some time. They use one of their "trusted" delivery partners to deliver orders. However the dry bags often have holes in them and the boxes are usually heavily taped and broken with numerous dented tins. I had overlooked this I assumed it was in delivery that these issues occurred. Recently I had to change flavour of dry food, pets at home cancelled my subscription with no notice and it would not allow me to update it on the website...I had to start new orders all over again. 9 days ago I attempted to order some live bugs for my bearded dragon, the first time I had tried this. I placed the order and got a confirmation email from let's a home with a " track you order" link. This link showed me the estimated delivery was the 01st July and that I would receive and email from their "trusted"delivery partner to confirm. I did not recieve an email and I waited and waited. Today I have tried to use the email and website to get help. Initially I spoke to a man on the phone, he took a while but said he couldn't help.and that I needed to call a number to speak to someone. He gave me the number 08003284204....an automated line redirecting you back tot the website and then hanging up....SUPER USEFUL GUYS THANKS. I then decided to try online chat. This man casually informs me it has been "lost" would I like a replacement or refund. However if I want a replacement it will take 7 days!?....My bearded dragon has waited long enough I think. Apparently that's their system and there's nothing more they can do....excellent, for someone who is disabled and cannot get to the shops whilst their housemate is on holiday for 2 weeks. THANKS PETS AT HOME... Are you really putting pets first? I find this service I have been recieving so unacceptable I will also be cancelling my monthly subscriptions for flea treatments, dry food and wet food for my dog....he deserves better than what Pets at Home are providing. (Order number) 91040981 This is real order/delivery and based on my actual service and experience. I'm sure they will respond making it seem like they are somehow not to blame but don't be fooled...they just want your cash.