Complaint 15/07/22 I would like to make a complaint about the recent encounter I have had with tow of your vets this week, I believe the attitude but most of all the treatment plan I was given is totally unacceptable and wish for a full refund and an apology I went on holiday at my cat Kia Jackson was put in a cattery, as he was there the lady noticed that Kai (Bengal snow cat) was drinking a lot of water and I should get some advice. I called my normal vets but unfortunately, they were fully booked up for the week, so I contacted my local Pets at home (Salford branch, Regent retail park) I arranged an appointment for earlier this week I think it was Tuesday, the gentleman who I saw was quite pleasant , I explained my scenario to him about the cats drinking and he instantly mentioned kidney disease , there was no empathy but I was a little shocked so just went along with what he suggested, he said he will take some blood tests , weighed Kai took his temperature and said he will contact me when the results come back with in 24 hrs. About 2 hours later he called me when I was driving and said that Kai had stage four kidney disease and the prognosis is poor and I should think about euthanasia, I was it total shock I broke down and cried, im not sure how I did not crash my car, he was relaying figures that did not make sense to me . He followed with that we could do further blood tests , an x ray and a scan and possible surgery but his prognosis was poor it would be upto me if I had the monies The first blood tests that I paid for included a urine sample, this totalled nearly £400 the next blood tests would be priced the same, the xray and scan another £500 and possible surgery going into thousands , I couldn’t take in all the information , he suggested I call back with Kai the following day and discuss it further which I agreed, so at this point ive just been told that my cat needs to be put to sleep, as you can imagine I was extremely upset . I called into the shop the next day and it was a different vet who saw me, he asked how he could help I explained I was asked to come in, he said he would check the records, and very bluntly said ahh yes hes got stage four kidney disease, he told you the prognosis are you wanting to put him to sleep? I was in total shock again, I broke down in tears, unable to speak, and said I needed time to think about all of this, I asked if Kia could stay with me for a few weeks, and he replied, unfortunately is days not weeks , I asked if I could spend the next few days with him and call on Monday to book the euthanasia , which he agreed , I left crying, at no point did the vet show any compassion I was left feeling terrible. I called my usual vet for advice, they agreed the information sounded harsh, and wanted to see the said blood results but I would need to ask for them to be sent to mount road vets (which they did) They called me back after seeing the blood results and due to how I was they fitted me into an emergency appointment today. I took Kai and we had a long conversation, she did not agree that Kai had stage four kidney disease as she said certain levels of the blood would be very high ( I cannot remember what one that she mentioned) she did agree that Kai did have kidney disease , but did not agree that euthanasia was an option for Kia at the moment, She gave me some drops to put on his food once a day Pronefra, and we agreed to keep a close eye on Kai and review him in three months and can contact them if I have any concerns. I left the vets a completely different person for a few days I thought I was going to lose my little boy and began to put things into action, but then to be told that this was nit the case has left me feeling extremely upset , annoyed and want to raise this matter to its highest level , as nobody wants to be told there pet needs putting down unnecessarily , If I had not contacted my usual vet I would be taking Kai on Monday to be euthanised by your vets. I hope that you can see the utter shambles of experience I have had, I would like you to look into this matter and give me a reply, if I have not heard from you within two weeks I will be taking my experience to the Manchester evening news I look forward to hearing from you