I don't usually write reviews because, well, I have a busy life and let a lot of things go really. I feel this time, I'll make an exception. I returned a box of 'Johnson' Flea treatment to Beaumont Leys Branch of 'Pets at Home'. I had bought it on the advice of the sales assistant in store Two weeks earlier and used it as directed on my Three month old Pup. It didn't work at all, she still has Fleas. I had bought the product, as my Pup is under Three Kilos and I therefore could not use 'Frontline' which is what I use on my Cats, and thought I could use on my Jack Russell Pup. But no, on the advice of the sales assistant, I should buy the Johnson's product. On returning the product, I was initially told I could exchange it for something else, great, I thought, I need quite a few things today. I'm really pleased to have a 'Pets at Home' store a couple of miles down the road from me as I buy a lot of stuff for my cats and will also need lots for the Pup as she grows. They have a great selection of products. However, another member of staff came over and said they no, would not give a refund, or an exchange. I argued the point and he was very insistent, bordering on rude. I eventually said OK, fine. At no point was there an apology, an admission that they are selling a product that doesn't work, or any good will at all really. So, I won't be back there anytime soon, for sure and all over an £8 or £9 product (I can't quite remember how much it was , as I bought a few other things). But, in my opinion, which I might add, the member of staff vigorously argued against, it is basically selling a product that is not fit for purpose. I believe that to be against the Trades description Act. But no, I was clearly mistaken in this view. May I suggest some further customer service training for the staff might be helpful to keep customers like myself on board during these difficult times both for retail and their customers.