Poor service, both in store, and online! Went to pick up my monthly repeat order at the Kinnaird Park Edinburgh Pets At Home branch today, where normally the staff are great, helpful, and always have my 3 or 4 large bags of dog food ready on a trolley, which they kindly take to the car for me. Been doing this for a number of months now and there’s never been any issues but as I hadn’t received the usual email saying they were ready to collect, so I called them 4 days ago and spoke to a girl who said the order was a bag short but it should arrive in a couple of days, then gave me an excuse about road works at their distribution warehouse causing issues. Today I had the unfortunate luck to meet Duncan the manager, who appeared with my bags of Beta dog food in his hands at the checkout, then preceded to give me a load of bull regarding why my repeat order was one bag short. After questioning the situation he suggested I contact them using the online chat on the Pets At Home website (Which when I tried once at the car, just gave me a failed message!) I asked him if he could just provide a bag off the shelf in the store to make up the order, I was told no, that wasn’t possible, and that I’d be refunded for the missing one. The store car park was extremely busy this morning so I had to park at the rear of the store, which is a long way from the main entrance. When I asked Duncan why the bags weren’t already on a trolley as normal, he replied oh I can get you a trolley if you want? This guy possibly thinks he’s too high up the pecking order to provide the quality of service the staff under him do, or maybe he missed some training courses? Anyway, monthly repeat order now cancelled, and I’ll take my business to a competitor from now on and I won’t be back in the store again. My advice to anyone looking for pet supplies or services would be, avoid the grief, and do the same.