Just avoid pets at home altogether! Numerous orders, either didn't arrive, arrived wurh things missing, their monthly flea & worm subscription never arrives on time & their own flea stuff just doesn't work - now my house us infestated with fleas and of course they offered to sell me 6 cans of house flea spray - £100 + to fix the problem! You can never contact anyone on chat, email, or phone - in store the staff are useless in Huddersfield - both shops, they just say to call customer service which just cuts you off automatically saying to use the chat service which is offline - it's an absolute joke of a company - I'm a Zoologist so I know my stuff with animals and this company does not know what they are doing and do more harm than good with half baked advice....