I joined the VIP club when my dog was a pup and subsequently went there for his grooming. After 4 grooms he was supposed to have a 5th 'free'. I received an email saying the scheme was being phased out, but if i booked before April and he had his 4th groom they would honour the old scheme and I would be sent a voucher for the freebie 5th. This was never received! After 3 calls to Customer service I was told that vouchers were sent to an App. At the time of signing up and subsequent visits to the shop I told them I did not have a 'smart phone', but I still received their emails. No voucher was emailed to me either and now they will not honour the 5th free groom because I do not have their app and that is where the voucher would have been sent. Absolutely disgraceful behaviour and now I cannot have that free groom (worth approx £49) that I earned in good faith! Total con!