I ordered two items back in December for my dog. They were too small so i wanted to return them. Since no information is included in the delivery (which already breaks the online selling rules), nor on their website I emailed them 5 (!!!) times over the course of a month asking where i should send them back but received no reply. Today I dedicated my day off to sort this out and tried to contact them another way. Firstly, the contact us page didnt load. I then started a chat. The first lady ( i screeshotted this) kicked me out of the chat after 1 minute of inacitivity from my side (thanks Josie C!). The next person just stated that I could return it to one of their shops. I asked him repeatedly if I cannot return it by mail (again, rules of online and distance selling) and after him telling me again and again that i could go to one of their stores and return it there he finally gave in. Then, the chat accidentally closed. Looks like I wont be able to return these items and will have to just bin them. I went on the store locator page and ... "generic error" - the page doesnt exist/ is broken. This is by far the worst service I have received anywhere. Making it impossible to return an item. Withholding information how to do it. Breaking the law again and again. Stay away from these crooks.