Booked our nearly 9 month old puppy in for grooming. Identified to staff I had a 50% off voucher at book in and at checkout. They scanned my VIP card and the voucher and acknowledged it. When I got home I found the voucher had not been applied. Rang the store and was told the voucher was for a puppy groom and he’d had a full groom. This was his first groom ever. He’s not quite 9 months old. They acknowledged I had a voucher at check in. They scanned the voucher at checkout. At no point was I told the difference between what he had and the voucher. Clear the VIP status is not for everyone! I’m not unhappy with the grooming as it was his first one. But I still feel conned out of this voucher and do pleased I didn’t book for his next treatment