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Anonymous
Easy repeat delivery date will slip and slip. I use repeat services with other places and never had the issues I have with Pets at Home easy repeats. Really confusing to find the repeat order to change on the app and website. App says the order is due on i.e. 18th, BUT this is when the payment is taken and not the order delivered. Delivery will then give you a new date i.e 20th. Delivery date 20th will give you a tracking number with DPD. This will then give you another delivery date 22nd. Really confusing to find the repeat order to change on the app and website. For example the moment your order is taken, delivered or not and the next order is earmarked for payment. You can change it to later but not earlier. Please note this is payment not delivery as said on the website/app. When I ran out of food and tried to change the date to earlier before the easy order was process this was not possible. ( even though payment had not been taken and I had over a week before the delivery date (payment) was showing) The change I made on the site for earlier delivery has shown for the next one. However I thought this was the delivery date it said delivery date. It is not it is the payment date. Delivery is a week later. I changed the frequency of the order for the next delivery to take in the actual delay of delivery (still awaiting this delivery) and found I could change it but the payment date was the same. Went to the option Next delivery date- Change date it does not let me change it to earlier. I can only change to later. So now I know again I will be out of food. I now know that this date is the take payment date and not when the food will be arriving. Add on that delivery time of about a week.
6 months ago
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Pets At Home has a 2.1 average rating from 513 reviews

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