I ordered 2 30 litre sacks of cat litter through pets at hime app. For some inexplicable reason it kept showing the wrong delievery address. I corrected it but when I recieved the confirmation email the wrong address was on it. I went into my app to cancel the order there is no cancellation option . I tried to update my personal details their website is down so that's not possible. Next day Monday I tried to contact their customer service there is no phone number only live chat which I kept getting disconnected from. Eventually I was assured by an agent that the address was now changed to my address. This morning I recieved an email from DPD that the courier missed me and it was redelivered tomorrow with a photo of the wrong address. Not my house. I went through the entire rigmarole again. I tried ringing my local pets at home store and was I formed that under this dreadful new system he couldn't assist me and there's been numerous complaints from people. Pets at home are probley the worst customer service I've had the misfortune to experience & thats really saying something. There is absolutly no customer after care at pets at home. As things are right now I still don't have my order and I can't guarantee it will come to my correct home address when they redeliver tomorrow. In conclusion Pets at Hone after care are Absolute an rubbish service . Avoid! Avoid ! Avoid! I will never use this company again.