I have been a loyal customer at pets at home for years. Have bought pets, accessories and food and always found the customer service great. What has gone wrong! Bought a fabric travel crate from them last week for a journey. It turned out to be faulty with a cheap dodgy zip that came open - leading to our dog escaping and jumping around my car while I was on the motorway. Took it back to the store to ask for a replacement with a metal crate. Because I didn’t have the receipt they just hid behind policy and refused to do anything to help. Rude, belligerent ‘computer says no’ staff. No appreciation for my years of custom, for the danger their faulty product put me or my dog in. Raising a complaint with head office and will be speaking to trading standards. Won’t be shopping here again. AVOID THIS COMPANY.