I went to the Pitsea branch to buy a single goldfish for a tank that was set up for my elderly ill farther, four weeks previously. I was told buy a very young and surly manager that they will not sell me the fish as my journey home to the tank was more than 20 mins. The manager was called after a long discussion on their headsets, and when I asked why , the only response I got was " its the company policy" to which I challenged how this policy was developed and through what expertise this was based. The response was "its the company policy" over and over. I have kept fish for over 45 years and am truly fed up with the total lack of any expertise and experience in ALL pets at home stores. Never going back to any store and will go out of my way to tell everyone to do the same.