Called in this morning Monday, Accrington branch my wife when up stairs to the vet to seek advice on a issue with our pet dog,,, only to be rebuffed by the grumpy reception,and told no one will give advise or take a quick look with out making an appointment and having to come back later in the week, as my wife turned to walk away she caught the receptionist pulling her face at her, when confronted she denied it ,but believe me she did,totally unacceptable, this store was once a friendly place but not any more,this is not the first time,,,,,,,, we will now be cancelling my pet’s health plan of £18 pm and joining Another vets that have been recommended,,