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Anonymous
Went to the aintree store yesterday and asked about purchasing some Malawi cichlids they had in a small tank labelled mixed malawis.I was asked by a member of staff what size tank I had, which I accept is a reasonable and responsible question to ask.I answered that it was a reasonable size( 4FTX2FTX2FT),I and that I was restocking it with african cichlids after re vamping it .I informed the member of staff it currently housed 1 bristle nosed plecostamus ,that had shared the set up previously with Mbuna,haps,peacocks etc with no issues.The staff member went away and came back to inform me that they would not sell me any cichlids as it was their policy not to sell them to be housed in an aquarium that housed other species other than african cichlids! The lack of knowledge of someone employed in her position astounded me.I cant claim to be an expert but have kept fish for the last 46 years,including African cichlids for the last 12.I told the employee that her companies policy was flawed,to be told to go somewhere else to buy fish.In the past I have used both Maidenhead Aquatics and Merseyside aquatic warehouse to purchase fish.I have always found their employees to be very knowledgeable and very helpful,and prepared to listen to a customer. My mistake obviously was to expect a company such as Pets at Home to employ people with a modicum of common sense and knowledge.In future I will stick to buying fish from the aformentioned alternatives.
5 months ago
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Pets At Home has a 2.1 average rating from 513 reviews

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