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Jan
I needed advice on feeding my puppy, which is a fussy eater. The obviously senior male staff member I asked passed me to a woman colleague. She pointed out various dry kibbles,even though I said several times I wanted wet food. Mid conversation she walked off. She raised her arm as she passed the cash tills, speaking to the male person as she went. She said 'I can't deal with this woman. I'm not serving her.' I had not at any point been rude. I asked the male if I had upset her, but got no reply. He served me, giving good advice. I bought 2 food products on his advice and a further product I chose alone. This female staff member was unprofessional and rude. I hope she is disciplined. This is the second time I have had staff from this store behave inappropriately. They are frequently off hand, or show no interest in customer requirements. Very poor service.
4 months ago
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Pets At Home has a 2.1 average rating from 513 reviews

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