Visited Chelmsford store yesterday to buy a dog car harness ( ref: 10502951116 on receipt ) and the customer service was excellent. We made 2 visits, one to buy the harness initially and the assistant was extremely helpful - sadly I can't remember her name, but she also served us at the till on our second visit. We discovered the harness was a little tight, so we returned with our dog and the second assistant, Lee, was brilliant, taking the time and making the effort to ensure we bought the most suitable harness, which fitted correctly. Thanks again to both members of staff.