Crosshands grooming centre. I have never encountered such a rude aggressive member of staff who incidentally refused to give me her name. I had previously dealt with Lana who was exemplary in her help and welcoming attitude. I had an appointment at 9.30am. No bell to ring to let them know I was there. 15 mins later. She saud "yes" through the hatch. I explained Daphne was there for nail clipping. From there on the encounter wrnt downhill. She said she tjey don't make appointments for nail clipping. Checkedbtgr computer and the appointment was there. She ssid Daphne needed a muzzle snd literally threw it at me. At that point she said she didn't want to cut her nails. I said i would out in a complaint. She walked away from me. Let me reaffirm at no point wad i rude to her. Her attitude was appalling. Needless to say I won't be going back.