Dreadful company with Complaints handling service shocking. Purchased two rabbits as pets and both Rabbits developed Syphilis from the Doe. Despite resporting to local PAH shop where they were purchased. Just got "fobbed off" to contact their Head office. No empathy no apology from store Manager. Vets fees of nearly £800 and huge distress to our family, PAH were shocking and putting every obstacle to obtain a refund of vets fees. Complained via "resolver" to head of customer services and followed up complaint to CEO of company with not even a courtesy of any reply. Not a caring animal company.