Ordered a bulk order online for the first time from Pets at Home, stupidly thinking that this would be easier for me than going to the local store and struggling. When I had placed the order I received a confirmation email which allowed me to track my order. On doing this I was told that my order had been delivered in February 2019 ( now in August 2019) to an address I’d never heard of and signed for by someone that I didn’t know. I presumed that this was an error so ignored. On the day my order should of arrived, it didn’t so I then contacted customer services who were surprised and couldn’t give me a reason why so they contacted DPD who couldn’t contact the driver to find out what had happened. They tried to say it would be delivered on the Monday, 3 days later but were told this wasn’t good enough as it was an error on their part so they arranged it for the next day. When the order arrived there was an item missing so again I contacted customer services to ask if it would be refunded and the refund was then done whilst I was on the telephone. So after changing my plans to make sure I was in for a delivery that didn’t arrive, two phone calls to customer services that were nearly 30 minutes each time as they were busy, and some of the order missing I will not be bothering again. Complete waste of time and not worth the hassle.