Went to the Borehamwood would store to returned and exchange an item that another store had ordered. But ordered the wrong size... despite the item still been in the original package and a valid receipt the manager JOE tried to accuses me and my from partner from taking it off the shelf.. despite the fact the item had the delivery address.. I confronted him on this and he offered me a £30 refund and not the £60 Personally I’ve never been so insulted.. I have complained to Pets and Home Direct.. and awaiting there response.. this review does not prevent me from other stores where there staff behave in a professional manner