Halbeath Dunfermline Store Special Occasion Ruined. Unfortunately I had my trip with my daughter to purchase her new fish ruined by a very pushy member of staff. What should have been a special occasion became a very uncomfortable experience! After letting the member of staff know which fish we would like to purchase it turned into an inquisition about our set up before being made to feel we were taking too much time as there was a build up of customers. I would have expected the staff member to have at least asked if we required any advice rather than treating us like idiots before imparting every piece of aquatic knowledge she had upon us then proceeding to tell us how many fish we could purchase as our filter would not handle the 4 small platy we had asked for. After taking the time and effort to research setting up our new aquarium and setting it up correctly in advance ensuring we added filter active bacteria and aqua safe to neutralise the tap water, live plants etc and taking advice/discussing with experts at a few different fish suppliers that introducing 4 small platy and a snail into the tank would be fine. We were TOLD you can have 2 now come back for the other 2 next week, after not asking for any advice this was frustrating and made my daughter feel very anxious about the whole situation she then felt awkward about getting the snail after the staff member told her there would be no food in the tank for the snail even though I had informed her that I would be buying snail food pellets! We left without the snail. We are not new to owning pets and to be treated in this very condescending manner was uncomfortable especially after researching and taking advice from other fish retailers then deciding to purchase at my local pets at home store. This is our local store from which we purchase supplies for our rabbits, snake and cat. As you can imagine I didn’t enjoy being treated like an idiot and if I require advice I’ll ask for it. Unfortunately I will be looking for a new supplier for our pets/pet supplies I have been told there are good online retailers I’ll be giving them a try! Very disappointed a special occasion ruined.