Attended our winter assessment as part of our Complete Care Plan monthly payments. Sour faced woman we struggled to understand asked questions. I mentioned our high pedigree young dog had been a little bit sick during the night because some new treats didn’t appear to agree with her. The woman went into overdrive! I asked her to have a quick look in dogs ears, she had an infection 5 months earlier, I had been treating the ears with Johnson’s ear wash weekly to keep them clean. The Vet immediately criticised Johnson’s products. She looked into the ears and said they were inflamed:(This was a lie an independent highly qualified Vet looked at ears very clean. No inflammation Kept clean with £4 Johnson’s ear wash) But said we could buy one she recommended £36 ! Johnson’s ear wash £4. I reluctantly agreed feeling guilty I had failed my beautiful little dog. Well the woman’s face lit up ! We talked about another ongoing issue with dogs paws ( very classic issue with Westie) again the Johnson’s product she said was Toxic probably making dog sick ( I hadn’t used it for 3 weeks!) So asked us to buy disinfectant shampoo £21 looked at my husband who shrugged and we reluctantly agreed. Then we were told Dog couldn’t have booster she was too ill !! Temperature was normal, she was eating, happy what was going on.? Apparently a lot, this vile woman had tricked us to potentially buying products and as such the assessment was now a consultation. She went on to say “Dog too sick, no booster now you pay consultation fee” “ next week bring dog back, appointment be consultation again and you pay booster” “ if dog sick again could be pancreatic Disease need more tests” Smelt a foul rat Now; refused to buy products: refused to pay consultation fees. Found new Honest Vet. Our experience was Disgusting. Wrote to CEO he hasn’t even acknowledged my message: sent copy to Johnson’s CEO they have responded. What does that tell you.