The Grooming at Pets at Home (Woking) - booked my puppy cockapoo for a cut (1hr) . When I went in, I was told it was for grooming only. When I complained, she said she would tidy up the fringe. I popped out and when I came back to the store 40 minutes later to buy puppy food whilst I wait and noticed that puppy was waiting by the door with an awful hack job on his fringe! there were tufts of hair long and tufts of hair very short - looked like a scary frair tuck! I waited for 20 minutes thinking she was to still groom him, but nope! She stood twiddling her thumbs and my pup waited by the door. After the 1hr, he still looked the terrible when I went in to pick him up. When I asked to book for a cut, I was told that "As he is a puppy and moves around a lot, it wont be a good cut". Really!?!? for around £45 for a cut, you are telling me it wont be a "good cut" because the puppy moves around??? I was shocked! How can a dog groomer not handle a puppy? Came home and went online to complain - no email for customer service, the chat window shows "Your position is 5 with an expected wait time of < 1 minute" for the past 20 minutes." Thoroughly disgusted!!!