A male member of staff was very rude and abrupt after we realised we needed a water bottle instead of a bowl for the gerbil cage but then swiftly criticised the amount of substrate in the glass gerbil cage which was actually higher than what the gerbils had currently got in the cage in store but that aside after seeing the picture properly of the cage on our phone then appeared to say it was actually ok but never apologised for how rude or abrupt he was to my 13 yr daughter which was very unnecessary and then to not even apologise I was stunned when they returned home quit upset