I have been a fish keeper for 25+ years and I was disappointed to see the neglect of all of the fish. Literally every tank had a carpet of uneaten food and multiple dead fish due to the ammonia produced. When I questioned the staff member he told me that it was company policy that they are fed 3-4 times a day and he just dose it so that he can tick all of the boxes on his check sheet. Vary arrogant until I showed him pictures of my 350 gallon setup with freshwater stingray &Asian arowana. He gave me the name of the person who came up with the policy and I told him that I was going to do my best to get answers and I would be reporting them. I actually ended up buying 2 shrimp just so that I could test the water and my prediction was correct, massive amounts of ammonia resulting in poor quality fish that wont last many days. Its vary annoying when they judge people and give an arrogant questionair to see if your worthy when they're clueless themselves. I suppose this is the problem when you employ people without experience and then just send them on a course.