I am absolutely disgusted with pets at home cannock store on the orbital island. I cannot fathem how disgusted i am with their actions. We came in 3 days ago to look at a beaitiful bunny called rosie. We immediately fell in love with her but we're told we couldn't adopt her that day and she was only avaliable on monday 9 am. Over the cource of the next 3 days we bought £70 worth of rabbit housing equipment from the same store as rosie. Monday came and at 9 am my girlfriend waitied outside the store along side another man who wanted her too. My girlfriend who already had the box to take her away was refused sale of the rabbit. The manager was given orders by her superior to not sell the rabbit at all. The rabbit was taken of the shelf and we were told she was being transferred to a different store and shouldnt have been on the shop floor in the first place until she was ready to be adopted. they then refused to disclose any information on where she was going. This is absolutely disgusting as the manager had the audacity to blame her staff for breaking policy. How dare they allow you to get to love an animal and on the day of her adoption refuse to sell her, substituting her to be moved around like an object. The fact that we aren't allowed to know anything about the rabbits location is appauling and it shines a massive light on the unprofessional behaviour. The superior management would rather transfer a bunny with a harsh past around and not allow anybody in the cannock area have her either. This company have the final say on the welfare of an animal that they have never even seen. There has to be action taken against this store and the top paid manager that thinks its ok to rip a loved animal from a loving home when she was seconds away from being adopted. Disgusting that they think a full refund for the cage ect. is ok when its already set up in our home. All of this simply because two people wanted the same rabbit at the same time.