I use pets at home regularly for my elderly dog and cat, most of the time they have all my essentials I'm local so tend to not use any other pet shop as it's more convenient for me but on several occasions I've noticed when its busy a bell is rung for other staff to help and I've been served by the store manager (said on her badge) and I couldn't believe her tone in voice, she had a bad attitude and on leaving she rudely said "see ya bye" like she hated to be there. There was a change in staff behaviour in a negative way when she came to the till bell. There are a few lovely staff members who are very polite and helpful. Just disappointing there isnt more of those in the store.