Very disappointing visit today to your sore on Bride of don Aberdeen
We waited in que for 15 minutes to get served as only one guy serving, once served he rang though our goods, he then asked if he could get our VIP card, to which my partner said we do not have one, he then asked for out post code, again my partner answered no its okay we don’t have one a VIP card, We then said we also have some dog food that we ordered to pick up, so he went off and got this for us, when he came back he then asked for the postcode again, this time I said we don’t have a VIP card, can we just pay for these good please, he then got aggressive with me saying aggression will not be tolerated, clearly he mixed up my frustration with aggression, he then made us stand for 3-4 minutes saying apologise or I will not serve you, I replied I am not apologising for something I have not done, he then threated me with police, at that point I asked if possible to speak to the manager this he refused, again saying he would get police to take me away in a global pandemic, not really sure what he was on about at this stage, so it was a bit off a standoff, big que behind me, checkout guy demanding I apologise, he then suggested that he would serve my partner and not me, so fine, I gave her my card to pay, and off we went.
Communication issue?
Over reaction?
Not understanding what was said with face masks on?
Under staffed, only one checkout operator on?
Pick one from above, or maybe he just had a bad day and vented his anger at me
His name was JP(on his name badge), he goaded me to complain, so hear it is.
I guess most likely this will go unanswered, the internet is a great place for others to see...