I started shopping at the Croydon store in Spring 2016 when my cat's vet put him on a ROYAL CANIN Vet Diet Feline which as you can imagine every month has been very costly, but well worth it for him. That plus a 25 litre bag of cat litter each month really adds up. I've always requested home delivery and from the first order, that has always been organised efficiently by the Croydon store and delivered by DPD. Sadly, the last four orders from 2019 to the current time have ALL been 'misrouted' to the store address. I have been patient and even apologised to customer services when I rang them on each occasion to inform them of the error. In every instance I have had to ring them more than once to discuss the same order. In each case the goods had to be reordered. Each time I spoke to an operator the store was blamed. When I spoke to the store, the store said that it was not their error. Yesterday the store assistant even showed me that my home address was submitted as the delivery address. He also said that other customers had complained about similar problems. In other words, Pets at Home were fully aware of the issues from the start. I had to speak to customer services, or head office as I was told, at 9.30am today when I was promised a ring back and at 2.30pm it still had not happened. I telephoned and cancelled my order. 10 minutes later someone rang. I told him that it was probably because I had cancelled my order. Most people would have stopped using your ordering service after the 2nd error considering that it has ben allowed to go on for such a very very very long tome, over 6 months. I am so disappointed with the ordering service and the slow response of customer service, but not the Croydon store.