The level of service from the member of staff I dealt with was very poor. It was a women, with a foreign accent and she was difficult to understand. I had to say I would call back at one point due to the issue, however when I called back the next day I got her again! She was very insensitive given the situation (I was taking on House insurance for my deceased mothers house). And the member of staff made this very difficult for me and was not understanding. She was not listening to me properly, I had to continually repeat myself and spell things out for her. It was extremely difficult for me however I had to follow the discussion to the end in order to attain the renewal.