I accepted their competitive quote and filled in all the details. I went to the DVLA site to get the reference number for them to check my driver details on my license. I then had an email from then stating that they wanted a copy of my driving license form and back. I sent an email back to ask what they meant as I was confused. The next mail from them was a note stating that they were still waiting for my driving license front and back. Well if you had spelt front' correctly the first time, or answered my query to my mail then they would have had the documents that they are now still waiting for. Not a good start to a new service provider/ client relationship. I hope that it improves should I need their services in the event of a claim.