Been with them 2 years and 3 months. Got a new car and wanted to find out the cost. Despite being logged in to my account, on the app, I had to put in all my details again instead of just the new car's details. After selecting 'marital staus' the app wouldn't let me select anything. App is the worst one I've ever used. Got quote on website instead. Was a lot more than other insurers so I cancelled. They charge £50 plus tax for this by the way. Picking my new car up on Saturday so asked for the insurance to end on Saturday, once the process was finished, they confirmed that the policy would end at midnight on Friday!! Absoloutley incompetent. Don't be fooled by the cheap price. Will avoid them in future, I recommend others do the same.