It was the cheapest car insurance at the time. Although we never had a problem last week our car broke down so I contacted them and the truth is that they sent someone to tow us quick enough. The problems started with the person they sent though,as he wasn't able to recognise the problem and speaking on phone with my mechanic gave him a totally wrong factor for the car not working. My mechanic told him to tow the car to our house as he wasn't able to fix that kind of damage. However when my mechanic came the next day to have a look in the car he told me that the problem was much simpler and if he knew that from the beginning he would have asked for the car to be towed to his garage. He advised me to call the insurance and let them know that they should tow it there. Unfortunately when I called them they told me that they don't offer additional towing although it was theirs mechanic mistake so I had to pay extra more 60 pounds for towing. So this insurance is good unless you need them.