Absolutely useless My current policy ends 4th March I'm going away 11th Feb until 11th April, need to add a friend to my policy so he can walk my dog Obviously none of their online FAQ help meets my request Completed and submitted their 24hr query form Received reply, busy! and got inundated with spam replies referring me to How to Add a new driver, How to renew policy etc But no actual factual reply that actually answers my query, so I'm left here frustrated and stressed So thought I'll add my friend to my current policy, and start a new policy with another company Completed their online Add a new driver form, and it came back with confusing figures, with a last line that says Amount to pay £6.36! That can't be right as their admin fee is usually approximately £30 already, so I'm more confused. So completed another form to ask if this is correct? No wonder their admin is busy, if all their online processes do is confuse their customers and generate more online form queries! Can't wait to ditch this cumbersome white elephant!