Terrible customer service. After having a collision which was not my fault with a vulnerable adult in the car at the time, there is literally no-one to speak to! Be warned there is no human being to ask for help at the time of the accident. This company expects you to do it all online! There is no one to tow your vehicle, there is no one to reassure you, there is no one to help you if you are stuck in the middle of nowhere with a vulnerable person. There is no emergency helpline if you are in a extremely vulnerable situation after your accident. Never ever will I sign up to this insurance company again. We had no end of problems with tow firms, garages parts repairs with no one to speak to. If your happy to have an accident with no customer service and you think can deal with it by yourself then sign up to Quote Me Happy, But if you are vulnerable in anyway and have an accident & you are on your own then Do Not use this insurance company :(