I bought Home Insurance for myself starting 5th October. This week I helped my mother in law out as she has no computer and got her a home insurance deal with another company (cheaper) so I sent an email to cancel this years renewal with quote me happy. Guess what - they cancelled MY new policy which only started this Oct!! Email states, charging me £33.60 for early exit and refunding me the rest in 5 working days!! I have emailed several times to say you cancelled the wrong policy, to which they replied - Your policy expired 8/9/2020 No it did not, I took out a new one this year if you read your records right! They took my money and I have checked on my account and it does say started 8/10/2022 but now says will end 31/10/2022!!! I have typed numerous emails as you cannot get hold of these buggers by phone, I am not prepared to pay for another year whilst waiting for some of the money by refund. They are an absolute disgrace - and owned by AVIVA I believe, totally unprofessional company AVOID AT ALL COSTS!!!! ALSO LIVE CHAT IS NON EXISTENT, you go on what you believe to be the live chat and it takes you to some Engineer site!!!!