This company is a joke. It has taken three weeks for someone to come and assess the damage and six weeks to get paid out for my car that was written off in an accident. All through this time I have had no hire car provided despite this being part of my policy and communication with them has been nothing short of a nightmare. The stress of trying to get answers, information and action from them has aged me at least 10 years. I have made two complaints directly to the company and heard nothing back. They are useless! Avoid them at all costs. I have changed my insurer and will never use them again. Not happy!!!