Possible Scammers. Avoid this company at all costs. I can only think they are perpetrating a scam on its customers. 

Monthly I get emails telling me my direct debit has failed (it has not). Asking me for a manual payment which they take. Thus receiving two payments.

They then issue default notices which messes with your credit file. 

You cannot contact them at all other than via emails which they ignore. 

An absolute disgrace of a company. I feel loathed to leave them one star. 

I have now been left no choice but to involve my lawyer as I cannot deal with this lunacy any longer. 

Obstructive at best, a con at worst.