Wanted to swap my car for a new one and although they could change my insurance over there is no option to temporarily insure my old car whilst I sell it. This is offered by every other insurance company I have ever used in the past. Only been insured for less than 1 week so will have to cancel but after speaking to an agent and then a Manager, they are charging me to cancel the policy, and although i think this is unfair due to the circumstances being beyond my control (and no information from them saying this is not possible when you take insurance out) they are not prepared to waiver the cancellation fee or even offer a reduced cancellation fee as a good will gesture. We all know what's coming in the reply, very sorry but this is not company policy to do this, its not our fault, we cant offer refunds blah blah blah but clearly once they have your money they don't want to help you. Just read the negative reviews on numerous websites if you want further evidence.